Questions Welcome
Frequently asked questions.
Inviting someone into your home is a personal step. Here are some honest answers to help you feel comfortable about getting started.
Before We Get Started
Do I need to tidy before you arrive?
No. It is actually helpful to see how the space currently functions. That helps us create organising systems that work in real everyday life, not just on a tidy day.
Will you judge my home?
Absolutely not. Our approach is supportive, practical and judgement-free. You do not need to apologise for your space. The goal is to help you, not to criticise.
Will you make me get rid of things?
No. You are always in control of what stays and what goes. We support you to explore what you use, what you need and which belongings hold sentimental value, without judgement or pressure. Sentimental items do not have to be practical to matter. Together, we work at your pace to make thoughtful decisions and create a space that works for you.
What if I do not know where to start?
That is a perfectly good place to begin. Tell Kerry what is feeling difficult, and you can talk through your home, routines and priorities together. You do not need to choose a package before making an enquiry.
Is the consultation free?
Yes. The initial consultation is free and usually takes 30 minutes to one hour. It is a chance to look at your priorities and discuss a suitable approach and quote. An enquiry does not commit you to a paid organising session.
How much does professional organising cost?
The Tidy Package is $150 for a minimum two-hour session, with additional time charged at $75 per hour after the first two hours. The existing hourly option is $75 per hour with a two-hour minimum. Other project packages range from $225-$325 for a Starter Reset and $375-$550 for an Organising Session, with Home Resets starting at $700. See the packages and what affects the price.
Do you charge a deposit?
A deposit is required when you book paid organising work, not to request the free consultation. The amount, payment timing and applicable booking or cancellation terms will be discussed before you commit.
Which areas do you service?
Keep It Simple KM services Brisbane, Moreton Bay and the Sunshine Coast. If you are outside those areas, please get in touch to discuss availability. Any applicable travel costs will be discussed and approved before work is booked.
What spaces can you help with?
We can help with kitchens, pantries, wardrobes, children's spaces, garages, linen cupboards, home offices, general decluttering, home resets and moving or unpacking. If your space is not listed, tell us about it.
Do I need to buy new containers?
Not necessarily. We work with storage and containers you already own wherever possible. If additional products or labels would be useful, the options and costs are discussed with you before anything is added.
Can you take away donations or unwanted items?
Donation delivery and removal of unwanted items can be discussed as part of your organising plan. Please tell Kerry what you need removed so the quantity, suitability and any limits can be agreed before the session. Do not assume all waste or large items can be taken away.
What happens after I send a consultation request?
Kerry will contact you using the details you provide to discuss your needs and arrange a suitable consultation. The form requests a conversation; it does not reserve a time or create a calendar appointment.
Is follow-up support included?
A free follow-up is provided to see how your new systems are working. The format and timing can be discussed with Kerry as part of your plan.
Ready when you are.
You don't need to have it all worked out. Tell Kerry what's feeling difficult, and work out a practical first step together.